Can I Return My Order?

Returns & Refunds - We've Got You Covered

We get it, sometimes things don't go quite as planned.

Maybe you ordered the wrong part, too many of something, or it just wasn't quite what you expected. No stress! We're here to make the return process as easy and hassle-free as possible.

Need help before ordering?

If you're unsure about which part you need, or have any questions at all before placing your order, we're always happy to help. Just hop onto our live chat or give us a call - our friendly team is on hand to offer expert advice and make sure you get exactly what you need.

Need to return something?

No problem. All of our parts are fully returnable and refundable, as long as they are:

• Returned within 30 days

• Unused and in their original packaging

• Returned to us via a tracked delivery service

How to make a return:

1. Send an email to our team with your order number and a quick note on the items you'd like to return.

2. Package the items securely and send them back using a tracked delivery service -this is at your own cost.

3. Once we receive and inspect the items, we’ll process your refund.

Important things to note:

• A 5% restocking fee applies to all returns.

• Courier return costs are the responsibility of the customer and will not be
  included in your refund.

• If an item isn’t returned in its original packaging, a 30% deduction will be taken from the refund.
  

Returns, Refunds & Inspection – Bespoke Orders

The following terms apply to bespoke and made to order items and are separate from our standard shop returns policy.

As all bespoke products are manufactured specifically to your requirements, they are non-returnable and non-refundable once production has commenced. Prior to manufacture, we provide expert advice, detailed reports and design information for your approval. Written sign off is required before production begins to ensure all details are correct and to avoid any costly mistakes.

All bespoke items are manufactured using the measurements, specifications, images and information provided by the customer. We cannot accept responsibility for any errors arising from incorrect measurements, dimensions or information supplied. Products made to incorrect specifications provided by the customer will not be eligible for a refund, replacement or return. However, we will endeavour to provide advice and assistance to help rectify any issues in the simplest and most cost effective manner possible if any errors do occur.

Upon delivery, you must inspect all items immediately. Deliveries may include bespoke glass panels together with full stock length components that may require cutting to size during installation.

Any missing parts, defects, damage or discrepancies must be reported to us in writing within 7 days of receipt and in all cases, prior to installation. No claims for damage, defects, shortages, refunds or replacements will be accepted once products have been installed.

We are committed to ensuring your experience is as smooth as possible from start to finish. If you have any questions at any stage of the process, please contact us and we will be happy to assist.