General Customer FAQs

Ordered the wrong part or changed your mind? No worries  our easy returns and refunds process has you covered with expert support every step of the way.

We specialise in bespoke glass solutions, now including custom mirrors and splashbacks. Our splashbacks are made from 6mm toughened glass, available in various sizes, colors, and finishes, offering easy maintenance and a perfect fit. We also offer premium mirrors in different finishes for any space. Supply-only and installation services are available in select areas, with fast turnaround and competitive pricing.

Atog Direct is a family-owned business with nine years of expertise in bespoke glass solutions. Our team of skilled designers and installers is dedicated to delivering top-quality products. We focus on a supply-only service, offering convenience and flexibility for your custom enclosure needs. In partnership with A Touch of Glass Direct, we also offer a complete in-house survey and installation service, ensuring a smooth, hassle-free experience from start to finish.

We keep our stock updated, with a countdown on each product page for same-day dispatch if ordered before 1pm. Most orders arrive the next day, always within 3 days. You'll receive an email confirmation once dispatched. If there are delays or out-of-stock items, we'll contact you with alternatives or updated availability. Need a different finish? Get in touch, and we’ll help find the right option.

Our process is simple and stress-free: start by using our online tool to generate an initial quote and receive design details via email. Chat with our expert designers for personalized advice and confirm your design before we begin production. Once ready, we'll arrange delivery within 3-5 weeks, ensuring it fits your timeline. Finally, you'll receive clear installation instructions and expert support throughout the process to ensure a smooth experience.

At Atog Direct, we simplify the ordering process for trade customers with no minimum order and easy sign-up. Enjoy exclusive trade discounts on a wide range of products, helping you reduce costs without compromising on quality.