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CHRISTMAS PERIOD NOTICE | Orders placed will now be despatched on 6th January.
CHRISTMAS OPERATING HOURS | Orders placed will now be despatched on 6th January.

FREE DELIVERY

On all bespoke shower enclosures*

General Customer FAQs

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  • Understanding Your Installation Report

    Understanding Your Installation Report

    The Installation Report is a key document provided before production, detailing important measurements, tolerances, and hardware specifications to ensure proper installation. It ensures all components are compatible and tailored to your needs, helping confirm that the order will fit in the intended space. The report aims to prevent errors and provide confidence in the production and installation process.

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  • How Long Will My Shop Order Take to Arrive?

    How Long Will My Shop Order Take to Arrive?

    We keep our stock updated, with a countdown on each product page for same-day dispatch if ordered before 1pm. Most orders arrive the next day, always within 3 days. You'll receive an email confirmation once dispatched. If there are delays or out-of-stock items, we'll contact you with alternatives or updated availability. Need a different finish? Get in touch, and we’ll help find the right option.

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  • What is the Process When I Order With You?

    What is the Process When I Order With You?

    Our process is simple and stress-free: start by using our online tool to generate an initial quote and receive design details via email. Chat with our expert designers for personalized advice and confirm your design before we begin production. Once ready, we'll arrange delivery within 3-5 weeks, ensuring it fits your timeline. Finally, you'll receive clear installation instructions and expert support throughout the process to ensure a smooth experience.

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  • Do We Offer Trade Accounts?

    Do We Offer Trade Accounts?

    At Atog Direct, we simplify the ordering process for trade customers with no minimum order and easy sign-up. Enjoy exclusive trade discounts on a wide range of products, helping you reduce costs without compromising on quality.
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