Custom Shower Enclosure Design and Delivery for Mr. R.G., West Yorkshire

Project Beneficiary

The project was undertaken for Mr. R.G., from West Yorkshire, who needed a bespoke solution to complete a custom shower enclosure in an awkwardly shaped space within his home.

Project Overview and Objectives

Mr. R.G. sought assistance to design and deliver a custom shower enclosure that would seamlessly fit his uniquely shaped shower area. Despite having completed the structural work, he struggled to find a provider who could supply the glass panels and components while also advising on the best approach for installation.

The primary goals were:

To create a custom shower enclosure tailored to the space.
To ensure accurate measurements and tolerances, relieving Mr. R.G. of any concerns about fit and installation.
To provide a hassle-free process from design to delivery, ensuring the final product was ready for straightforward installation.

Methodology

The project followed a meticulous process:

Initial Consultation and Design:
- Mr. R.G. sent images and approximate measurements of the shower space to Atog Direct.
- A preliminary design visual, along with a detailed cost estimate, was quickly provided.
Client Engagement and Approval:
- Mr. R.G. appreciated the prompt response and reasonable pricing. He approved the initial design and confirmed the order using a secure payment link.
- Concerns about calculating tolerances and ensuring the enclosure would fit were addressed, with assurances that Atog Direct would handle all measurements and adjustments.
Detailed Measurement Verification:
- Mr. R.G. provided precise ‘tight sizes’ of the space via photos and a diagram.
- Atog Direct prepared an installation report and a glass size check in PDF format, detailing dimensions and adjustments required for production. These documents were shared with Mr. R.G. for review.
Revisions and Finalisation:
- During the review, Mr. R.G. flagged concerns about one panel’s tight fit for installation.
- Adjustments were made, and a revised installation report was issued. Once satisfied, Mr. R.G. signed off on the design, and the glass went into production.
Delivery and Installation:
- The glass panels were delivered on Atog Direct’s own vehicles, ensuring safe transit and timely delivery.
- Mr. R.G. received a confirmation call one hour before the delivery arrived.
- Using the installation report and fitting instructions, Mr. R.G. successfully installed the custom shower enclosure, contacting Atog Direct for minor guidance on hinge adjustments.

Challenges and Solutions

Tight Fit Concerns:
- A potential issue with one of the panel dimensions being too tight for installation was identified during the review.
- Solution: The design was adjusted, and a revised report was issued for approval before production began.
Delivery Safety Concerns:
- Mr. R.G. was apprehensive about potential damage during delivery.
- Solution: Atog Direct assured him that all deliveries are managed by an in-house team using dedicated vehicles, ensuring the glass panels arrived in perfect condition.

Results and Outcomes

The custom shower enclosure was delivered and installed without any complications.
The detailed installation report and fitting instructions provided clarity, ensuring the installation process was straightforward for Mr. R.G.
The final result was a perfectly fitting, high-quality custom shower enclosure that met all his expectations.

Customer Feedback

Mr. R.G. shared his positive experience on Trustpilot:

"Great experience using Atog Direct. I was looking for a unique glass enclosure for a reasonable price. I contacted Atog, and they were great from start to finish. They came up with a few designs with plenty of communication. Would highly recommend."

Conclusion

This project highlights Atog Direct’s expertise in delivering custom shower enclosures designed for challenging spaces. By combining precision engineering, clear communication, and exceptional customer service, Atog Direct provided a seamless experience for Mr. R.G. in West Yorkshire. His testimonial is a testament to the company’s commitment to quality and reliability in bespoke shower solutions.